Shipping only to Portugal
All orders received are shipped according to the stock we have. We reserve the right to send products at a later date, if the ordered product is not in stock at the time of purchase. In this situation, you will be contacted to choose to continue with the order or to make a full refund instead of delivering the product.
Normal orders are processed and shipped within 1-3 working days of purchase (for Portugal) and 3-5 working days (for Europe), unless otherwise specified in the product description, that is, if you are purchasing a jewelry piece as a pre-order, whose period is between 1-12 working days (for Portugal) and 1-15 working days (for Europe) and upon receipt of payment.
The average transit times, and the respective costs, after sending the purchased items, are shown below:
Portugal: 1-3 working days | € 4.50
Europe: 3-5 working days | € 12.60
All orders for Portugal are sent with Registered Mail with Notice of Receipt, in order to guarantee their safety and delivery.
All orders for Europe are sent with Registered Mail with Declared Value, in order to guarantee their safety and delivery.
If you buy several jewelry pieces and one has the indication “pre-order”, all the pieces will be sent at a later date. Thus, you can request several shipments in this scenario to receive the jewelry that is not “pre-ordered” beforehand.
Delivery times can be slightly longer during festive periods.
We are based in Portugal – Europe, so please note that the customer is responsible for paying any extra fees, customs, import charges or taxes by the destination country for delivery.
For security reasons, we do not ship to PO boxes.
The carrier responsible for sending is the portuguese mail company CTT. If there is no one to receive the order at the shipping address, a document will be left to collect the order at the nearest Mail Station, within the indicated period. In Portugal, it is also possible to pick up the order at the Mail Station without the receipt, but with the monitoring number sent and with the respective identification document.
Occasionally, there may be free postage campaigns, duly marked on the website.
List of European Countries for which we post orders:
Returns Shipping Costs
If you choose to return your orders, you will be responsible for any fees, taxes and / or customs charges incurred with the packaging and the cost of returning the packaging to our Portuguese address. This amount will be deducted from the order refund.